Deflection Rate
74% good
Target: 50–70%
Faithfulness
1.00 good
Target: > 0.90
Context Precision
0.15 bad
Target: > 0.70
Answer Relevancy
0.89 good
Informational
CSAT (AI-resolved)
— warn
Not yet captured (v2)
Faithfulness & Deflection Trend
View as table
| Run | Samples | Faithfulness | Context Precision | Answer Relevancy | Deflection |
|---|
| 9/16/2026, 8:48:29 AM | 31 | 1.00 | 0.15 | 0.89 | 74% |
Escalation Queue (Copilot Mode)
| Ticket | Reason | Confidence | Status | Created |
|---|
| ff05b5df | ungrounded | 0.00 | pending | 9/16/2026, 4:28:02 PM |
| a3769bc6 | ungrounded | 0.00 | pending | 9/16/2026, 4:27:26 PM |
| b36e139b | ungrounded | 0.00 | pending | 9/16/2026, 4:27:10 PM |
| 06373522 | ungrounded | 0.00 | pending | 9/16/2026, 4:26:54 PM |
| 113921a5 | ungrounded | 0.00 | pending | 9/16/2026, 4:26:38 PM |
| c978ef72 | low_confidence | — | pending | 9/16/2026, 4:03:47 PM |
| 56700d9b | customer_downvote | 0.90 | pending | 9/16/2026, 4:03:41 PM |
| 974bd89b | low_confidence | — | pending | 9/16/2026, 10:48:36 AM |
| 0e8462dd | customer_downvote | 0.90 | pending | 9/16/2026, 10:48:32 AM |
| 012f1e8b | low_confidence | — | pending | 9/16/2026, 10:42:43 AM |
| b556d932 | customer_downvote | 0.90 | pending | 9/16/2026, 10:42:39 AM |
| ae7bc008 | low_confidence | — | pending | 9/16/2026, 10:21:24 AM |
| a33f2b55 | customer_downvote | 0.90 | pending | 9/16/2026, 10:21:19 AM |
| 2523c982 | low_confidence | — | pending | 9/16/2026, 10:20:18 AM |
| 2b3e1c4f | customer_downvote | 0.90 | pending | 9/16/2026, 10:20:12 AM |
| a5b4c963 | low_confidence | — | pending | 9/16/2026, 9:48:33 AM |
| 84eaf8f2 | customer_downvote | 0.90 | pending | 9/16/2026, 9:48:29 AM |
| 86f7dd05 | ungrounded | 0.00 | pending | 9/16/2026, 9:46:37 AM |
| 2678539b | low_confidence | — | pending | 9/16/2026, 9:42:29 AM |
| c2abb82e | customer_downvote | 0.90 | pending | 9/16/2026, 9:42:24 AM |
| f131562e | low_confidence | — | pending | 9/16/2026, 9:38:09 AM |
| ae8b34f1 | customer_downvote | 0.90 | pending | 9/16/2026, 9:38:04 AM |
| 6c1601e7 | ungrounded | 0.00 | pending | 9/16/2026, 9:15:44 AM |
| 65c6f229 | ungrounded | 0.00 | pending | 9/16/2026, 7:56:19 AM |